Refund policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return under the following conditions:

Types of returns accepted:

- Product(s) damaged during shipping (please take photos of all damaged packaging and product(s) right away for your claim, this is very important!)

- Incorrect product(s) delivered to you 

To be eligible for a return:

1) If the product is damaged, your damaged product claim must include photos of the original packaging and damaged product, or

2) Your item must be in the same condition that you received it, unused and in its original packaging, backed by photo evidence within your submitted claim.

Please note if you received the correct item, and there is no damage, the item will not be eligible for return - we ain't a shoe store!

To start a return, you can contact us at pipedreampottery@gmail.com. Please place the return reason (one of the two return types listed above) and order number in the subject heading of your correspondence, and include the receipt/proof of purchase in the subject body or as an attachment so we can quickly work the return. You must include photo evidence within your claim as specified above. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.  

Non-returnable items
Non-returnable items include, but are not limited to and are at the discretion of the seller:
- Custom products, such as special orders or personalized items
- Sale items
- Gift cards
- Items that are returned to Pipe Dream Pottery damaged while being returned for reason (2) above will not be refunded, i.e. the customer takes liability for the condition of the product returned in scenario (2) listed above. 
- Any items sent back to us without first submitting a claim will not be accepted.

 

Details regarding damages and issues
Please inspect your order upon reception and take photos and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
We do not accept exchanges at this time, we apologize for the inconvenience.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.